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About Us Textile Town are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Textile Town
Unit 8
Isleworth Business Complex
Isleworth
Middx.
TW7 6NL

Phone: 020 8560 5602
Fax: 020 8 569 7799
Email: info@textiletown.com

VAT 807401457

Making A Purchase Making a purchase is simple. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. You are also welcome to call us and you may order fabric samples online. For custom quotations please email or call us. Our design and production team love a challenge and if it needs to be made of textile we can make it - whatever it is.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling Shipping within the UK is free on all orders of £250 and above. A premium is applied for shipping to the Highlands, Islands, and Northern Ireland as unfortunately additional charges are made by all delivery companies to these regions.

Delivery Schedule We deliver your order right away for 'Ready Made' products. Orders placed 12 noon can ship the same day as placed for next day delivery. Made to order products are normally ready in 5-7 days. If you have an urgent requirement please call us and we will do whatever we can to help.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site or comuter system.

Guarantee We guarantee your satisfaction. We have been delivering quality textile products to the UK hospitality industry for nine years and all our products have been designed and tested for commercial use. Correct laundering is essential to maintaining the condition of your goods and Textile Town will not be liable for any damage resulting from a failure to follow the correct laundery procedures for your goods.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 020 8560 5602 or fax us on 020 8560 7622 or write to us at Avro House, Harlequin Avenue, Brentford, Middx. TW8 9EW. You are welcome to visit our warehouse, showroom, and production facilities by appointment.

Privacy Policy Textile Town do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

Returns Policy Textile Town sells products to businesses in the Hospitality and Catering sectors. We are a trade only organisation and offer products for purchase by business, public sector, or charitable organisations We will accept returns of standard 'Ready Made' goods in unused condition in their original packaging within 14 days of delivery. Goods which are custom made - of non-standard size or fabric or construction which have been produced specifically to your requirements as a custom order cannot be returned for refund unless faulty.

Remittance Terms All goods are shipped only against cleared funds. Customer Accounts may be established subject to status. Please contact us for details.

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